jojomcewan
March 31, 2025
We were a party of 4 celebrating a special birthday and were looking forward to our stay at Kinnettles. What a disappointing, expensive 3 nights. With NO prior notice there was NO Spa, Fitness Centre, Bar and the restaurant only served Breakfast. We had to bring the coffee machine from our bedroom to the breakfast room as the machine wasn't working....poor choice of continental breakfast items and service finished at 9.15, even at the weekend. Staff have no or very little knowledge about food allergies, very dangerous. The housemaids were eating their lunch on the landing outside our bedrooms surrounded by dirty laundry.....shocking ..... Do not stay at this hotel, owner Fraser Ogston should be ashamed and embarrassed of this so called 5 Star Boutique Hotel in the centre of St Andrews. We have tried to contact the hotel in pursuit of compensation but the staff hang up ......worst hotel I've EVER stayed in.